Returns & Exchanges
Due to the perishable nature of our specialty food products, we offer a 14-day return window for unopened and shelf-stable items to ensure complete customer satisfaction. Please note that fresh or temperature-sensitive goods are exempt from standard returns unless they arrive damaged or defective.
Initiate Your Request
Contact our customer service team within 14 days of delivery with your order number and a brief explanation for the return.
Prepare the Package
Ensure the items are in their original, unopened packaging and securely pack them in a sturdy shipping box to prevent damage during transit.
Ship the Items
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned goods, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing